GENERIC MARKETING STRATEGIES FOR ENTERPRISES IN SERVICES MARKET
Published: 29 Aug 2014
Abstract: The purpose of the paper is to present the result of studies and research on strategies in services sector. The starting point is the review of traditional approaches to the essence of services as market products, including the so called Scandinavian School of Services. An author considers as an alternative in: intangibility versus process nature of services. Next part of a paper contains the revision of classical approach to product in the context of the mainstream of marketing theory, including Philip Kotler's teaching. Later, the idea of marketing mix in services sector is revised. An author assumes that strategies in services sector need to be compliant with both the nature of the very service sector and specifics of small enterprises. On such bases some typology of strategies is developed. Special focus in the final part of the paper is on the problems of time horizons of strategies in services organisation. The results of studies should be useful in the process of teaching marketing students and also as an inspiration for service enterprises.
Keywords: services, physical products, dynamic concept of product, niche strategy, coopetition strategy, symbiotic strategy
Download full text
Back to the contents of the volume
© 2017 The Author(s). This is an open access article distributed under the terms of the Creative Commons Attribution License http://creativecommons.org/licenses/by/3.0/
, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. This permission does not cover any third party copyrighted material which may appear in the work requested.