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Economy & Business, Volume 10, 2016

A2A SERVICE APPROACH FOR PRM IN AVIATION INDUSTRY
Sergejs Paramonovs, Ksenija Ijevleva
Pages: 497-504
Published: 28 Aug 2016
Views: 527
Downloads: 163
Abstract: Before 1999, easyJet was a small privately owned airline company, where the owner hated Internet per se. However, that was the first air carrier to start selling tickets online and became the leader in no time. After 15 years, we rarely find a person still buying tickets through a booking office at the airport. This research is to highlight a new prospective in the aviation industry development. Vision for a new product – A2A Concierge – would reshape an existing model of providing services. Cargo and passengers will travel from and to an address, not airport. The elements of that are already widely offered by agencies and airlines. Airports may become dispatching services, while coordinating much wider spectrum of travel arrangements than presently. The reshape should result in more efficiency and increased turnover.
Keywords: a2a concierge, passengers with reduced mobility (prm), passenger traffic planning, a2a time span, a2a travel voucher
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