A FRAMEWORK FOR STUDY AND DESIGN OF EMERGENCY MEDICAL SERVICES QUALITY
Hariharan Seetharaman, Diana Andreeva
Pagini: 458-467
Publicat: 1 Jan 2010
Vizualizări: 226
Descărcări: 31
Rezumat: A framework for adaptive evaluation of the quality and design of emergency medical services is proposed. It is based on a modification of SERVQUAL checklist tool using a computational intelligence-based evaluation model. This framework enables the adaptive determination of the most important criteria and of the generation of recommendations for improving the emergency medical services quality. Data from medical staff and hospital patients are collected by the checklist tool. Then evaluations are calculated using applying the framework. Based on the framework the most important criteria that affect service quality in the emergency medical services are determined. Relevant recommendations and measures for improving the emergency medical services are proposed. It is expected that the framework will have significantly better performance than traditional methods. This framework is illustrated by a case study in three hospitals of Trinidad and Tobago. An initial study using this framework in a hospital has shown that after implementation the framework recommendations the emergency medical services quality index can rise by more than 50 percent. The advantages of framework compared to other approaches are discussed.
Cuvinte cheie: emergency medical services, quality, evaluation, design
Citează acest articol: Hariharan Seetharaman, Diana Andreeva. A FRAMEWORK FOR STUDY AND DESIGN OF EMERGENCY MEDICAL SERVICES QUALITY. Journal of International Scientific Publications: Materials, Methods & Technologies 4, 458-467 (2010). https://www.scientific-publications.net/en/article/1003445/
Înapoi la cuprinsul volumului
© 2026 The Author(s). This is an open access article distributed under the terms of the
Creative Commons Attribution License https://creativecommons.org/licenses/by/4.0/, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. This permission does not cover any third party copyrighted material which may appear in the work requested.
Disclaimer: The Publisher and/or the editor(s) are not responsible for the statements, opinions, and data contained in any published works. These are solely the views of the individual author(s) and contributor(s). The Publisher and/or the editor(s) disclaim any liability for injury to individuals or property arising from the ideas, methods, instructions, or products mentioned in the content.
