Pages: 742-751 Published: 29 Aug 2014
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Abstract: The aim of this article is to show the specificity and scope of relational capabilities of e-commerce and e-services companies. Firms located in the Podlaskie Province are used as an example. To achieve the purpose an example of relationships which arise in the process of the creation of cooperative and coopetitive relationships was used. The conclusions were supported by the results of quantitative and qualitative research conducted among e-commerce and e-services companies in the Podlaskie Province, contained in the report “Starters of the Podlaskie Province economy. The sector of electronic commerce and services”. The research was conducted by the IBiA VIVADE sp. z o. o. in 2012 by order of the Provincial Labour Office in Białystok. The authors of this paper participated in the implementation and analysis of research results. (Widelska, Dębkowska, at. Al, 2012).
Keywords: coopetition, cooperation, relational capabilities, electronic trade and service sector