QUALITY MANAGEMENT IN INSTITUTES OF HIGHER EDUCATION: THE BALDRIGE MODEL
Published: 4 Sep 2014
Abstract: Global competition and the changing economic environment, have created a necessity to develop strategies for the development of Higher Education (HE). The success of higher education institutions (HEIs) depends on how the educational leaders work to implement these strategies. However, quality measures play a vital role in the education provided by the higher education institutes (HEIs). Therefore it becomes important to assure quality with sustainable improvement in HE. Discussions on some special problems arising in this context have been widely published and proposals for the solution have been worked out by the application of quality management systems based on EN/ISO 9000 standards series for educational establishments and educational processes. The EFQM model, geared towards education, has also gained much recognition. The American Malcolm Baldridge model, based on the National Baldrige Award for Quality and Excellence, will be presented as an alternative quality management model, with special emphasis on education and specific measures of quality in higher education.
Keywords: quality management, challenges of higher education institutes, baldrige national quality award
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