Economy & Business, Volume 16, 2022

Abstract: In this study, the analysis of business processes is done in a second level bank in Albania. The paper shows how to identify the systems and applications that are used by the retail banks, and how to specify the recovery time objective (RTO) for each of these systems and applications. A questionnaire has been prepared with a dedicated session for the applications and systems used during the business processes. The interviews have been conducted with the business line responsive employee in charge for the business continuity management plan. These employees are also responsible to update the questionnaire in case something changes in their day-to-day processes and to notify the business continuity manager for these changes. For each process the respondent employee has indicated all the systems and applications used by their business line during each business process. After analyzing the gathered information from the interviews, a final table is prepared where all the systems and applications used by the business lines and the respective recovery time objectives are listed.