PUBLIC SERVICE, SEEN FROM THE POINT OF VIEW OF THE CITIZEN, ITS MAIN BENEFICIARY
Marin Mirea
Pages: 588-606
Published: 29 Sep 2016
Views: 1,863
Downloads: 466
Abstract: Services are important for the growth and development of any state. They will be continuously diversified, their quality will be higher and higher as they are involved both in the satisfaction of material as well as spiritual or social needs, thus entering complex relationships with the goods, relationships that can be of competition (substitution) or stimulation (complementarity). The development of the role of public administration, in providing social well-being, has required the decentralization of public services, enabling thus a citizen’s better approach to the services. Do they meet this challenge? Trying to answer this question, we stress that it is important to view the public service through the eyes of its citizen, its main beneficiary, the quality of a service being evaluated on the degree of the satisfaction expressed by citizens. The degree of civilization and welfare of the local community depends on the variety and quality of public services.
Keywords: public services, local administration, importance, satisfaction, statistical research
Cite this article: Marin Mirea. PUBLIC SERVICE, SEEN FROM THE POINT OF VIEW OF THE CITIZEN, ITS MAIN BENEFICIARY. Journal of International Scientific Publications: Economy & Business 10, 588-606 (2016). https://www.scientific-publications.net/en/article/1001328/
Back to the contents of the volume
© 2025 The Author(s). This is an open access article distributed under the terms of the
Creative Commons Attribution License https://creativecommons.org/licenses/by/4.0/, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. This permission does not cover any third party copyrighted material which may appear in the work requested.
Disclaimer: The Publisher and/or the editor(s) are not responsible for the statements, opinions, and data contained in any published works. These are solely the views of the individual author(s) and contributor(s). The Publisher and/or the editor(s) disclaim any liability for injury to individuals or property arising from the ideas, methods, instructions, or products mentioned in the content.
