QUALITY AND EVALUATION OF HIGHER EDUCATION: MODELS OF EVALUATION OF QUALITY AND STUDENTS' FEEDBACK USED AT BRNO UNIVERSITY OF TECHNOLOGY
Pages: 70-82 Published: 13 Oct 2019
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Abstract: The aim of the paper is to provide a comprehensive view of the quality assessment of higher education institutions in the Czech Republic. Based on the literature review, the quality of the higher education institutions in the Czech Republic is described together with the tools used for the internal and external evaluation of those institutions. Some of these tools are described in a practical example. The practical example focuses on quality assessment of the Brno University of Technology because quality assurance is an essential part of BUT's mission in terms of education and creative activity. For the purpose of this article, a part of the evaluation of the quality of education is selected, which takes place mainly in the form of feedback. Students feedback from each faculty focusing on the quality of education and teachers is furtherly analysed. Based on this feedback, the rate of return at individual faculties is compared and evaluated, together with suggested recommendations for faculties in order to increase the rate of return, as well as the recommended steps that should be implemented in order to improve evaluation process of education.
Keywords: quality management, higher education, quality of higher education, students feedback, quality assurance